Practice Accreditation

Since 1998, CFEP has provided GP practices with patient-centred feedback to meet the requirements of practice accreditation. CFEP offers practices support with how to utilise these results of patient-feedback into quality improvement initiatives.

In May 2011, CFEP’s patient questionnaires were approved by the RACGP for use in the 4th Edition Standards.

CFEP will minimise your stress and free up your valuable time by offering a quality product backed by exceptional service to assist in the patient survey component of the accreditation process.

This product is the Practice Accreditation and Improvement Survey (PAIS):

  • The PAIS is an RACGP approved patient questionnaire designed by patients for practices.
  • The questionnaire covers two (2) sides of a single A4 sheet designed for easy completion in 3-5 minutes.
  • CFEP provides all the survey materials needed including the questionnaires and envelopes, guidelines for staff, patient awareness poster, ballot box and reply paid envelope.
  • Practice Managers report that the survey is minimally disruptive to the operation of the surgery.
  • CFEP undertakes the collation and analysis of questionnaire responses and generates an informative and extensive, easy to follow feedback report.
  • Within the report, benchmark information is provided enabling you to compare your feedback scores against those from 1900 practices across Australia.
  • As an additional service, clinicians can receive individual level feedback which earns 40 Category 1 QI&CPD points (RACGP) and 30 Extended Skills points (ACRRM).

Please click here for further information on the PAIS survey.

Please contact us for an application form at or on (07) 3855 2093.

Some of our client comments...

  • Process very professional
  • Appreciated the time saved in making the calculations from the raw data
  • We found the patient feedback very useful as it identifies key areas that we can improve on as a medical centre
  • Fairly easy and straightforward process
  • Easy to do – form simple and quick to complete. You did the collating not us!
  • Ensured anonymity and honest results
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"I must say, it has been a relatively painless process for me this time around. It is comforting to think that it is the responsibility of someone else to collate and analyse the data!"

Practice Manager

"Thank you for our PAIS feedback survey report. We were pleasantly surprised as it was presented in a clear and professional format to clearly indicate the areas we would need to improve.
We are already in the process of updating and improving our waiting room. We will use your survey to give feedback to our staff i.e. receptionists, practice manager, and doctors.
We are quietly confident that your report findings will help as to improve and prepare for a successful accreditation visit with AGPAL."

Dr Alofivae-Doorbinnia and Kamal Doorbinnia
Powell Street Medical Centre, NSW

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PDF DocumentPractice Accreditation Leaflet

PDF DocumentPractice Accreditation Summary

PDF DocumentPractice Accreditation Application Form