360 degree Feedback

There is growing interest internationally in the role of 360 degree feedback (or multi-source feedback) for the purpose of helping clinicians gain a better understanding of their professionalism as part of their continuing professional development.

360 degree feedback is the process by which multiple individuals, representing discrete informant groups, provide anonymous feedback to recipients. In medicine, the informant groups may include peer, referring physician, referral physicians, patients, co-workers (e.g., nurses, pharmacists, physical therapists) and self.

The Colleague Feedback Evaluation Tool (CFET) is a validated instrument for 360 degree feedback across a range of doctors in primary and secondary care settings. It consists of 18 items and takes about 3-5 minutes to complete.

It is administered to 15 colleagues nominated by the doctor. Guidelines are supplied as to the selection of these colleagues, and cover a broad spectrum of medical, clinical and managerial/administrative staff. The mode of administration is primarily electronic, through CFEP’s secure online survey portal.

The validation of this feedback tool can be found in:

  • Campbell, J., Narayanan, A., Burford, B. and Greco, M. 2010. Validation of a multi-source feedback tool for use in general practice.Education for Primary Care. Vol.21
  • L Baker, M J Greco and A Narayanan . “Doctors using patient feedback to establish professional learning goals: Results from a communication skill development programme.” Chapter 22 in Pease, W.; Cooper, M. and Gururajan, R. 2010. Biomedical Knowledge Management: Infrastructures and Processes for E-Health Systems. IGI Publishing, Pennsylvania USA.
  • Narayanan, A. and Greco, M. 2007. What distinguishes general practitioners from consultants, according to colleagues?Journal of Healthcare Management and Marketing. Vol.1 No.1: 80-87