Publications

Senior team members and CFEP associates have had published a wide range of papers relating to patient feedback, interpersonal skills and performance measures in General Practice to name a few. Listed below are papers you may find of interest.

Campbell John L, Roberts, Martin; Wright, Christine; Hill, Jacqueline; Richards, Suzanne; Greco, Michael; Taylor, Matthew. 2011. Factors associated with variability in the assessment of UK doctors' professionalism: an analysis of survey results. BMJ; 343:d6212
Narayanan, A.; Greco, M.; Powell, H. and Bealing T. 2011. Measuring performance of hospital doctors through colleague and patient feedback. Journal of Management & Marketing in Healthcare. Vol.4, No.2:180-195.
Bryan Burford, Michael Greco, Ajay Bedi, Gill Morrow, Charlotte Kergon, Jan Illing, Moira Livingston. 2011. Does questionnaire-based patient feedback reflect the important qualities of clinical consultations? Context, benefits and risks. Patient Education and Counselling Vol. 84, No. 2: e28–e36.
Campbell, J., Narayanan, A., Burford, B. and Greco, M. 2010. Validation of a multi-source feedback tool for use in general practice. Education for Primary Care. Vol.21, 165-179.
L Baker, M J Greco and A Narayanan. Doctors using patient feedback to establish professional learning goals: Results from a communication skill development programme. Biomedical Knowledge Management: Infrastructures and Processes for E-Health Systems. IGI Publishing, Pennsylvania USA. Chapter 22 in Pease, W.; Cooper, M. and Gururajan, R. 2010.
Narayanan, A; Greco, M. and Campbell, J. 2010. Generalisability for unbalanced, uncrossed and fully nested studies. Medical Education, 44: 367–378.
Campbell J, Roland M, Richards S, Dickens A, Greco M, Bower P. 2009. Users' reports and evaluations of out-of-hours health care and the UK national quality requirements: a cross sectional study. Br J Gen Pract, 59 (558):e8-15.
Burford, B; Bedi, A; Morrow, G; Kergon, C; Illing, J; Livingston, M and Greco, M. 2009. Collecting patient feedback in different clinical settings: Problems and solutions. The Clinical Teacher, 6: 259–264.
Powell, R., Powell, H., Baker, L. and Greco, M. 2009. Patient Partnership in Care: A new instrument in measuring patient-professional partnership in the treatment of long-term conditions. Journal of Management & Marketing in Healthcare. Vol. 2, No. 4, pp. 325-342.
Powell, R., Powell, H. and Greco, M. 2008. The impact of patient survey feedback in general practice: The influence of practice size. Journal of Management & Marketing in Healthcare. Vol. 1, No. 2, pp. 202-213.
Campbell, J.L., Dickens, A., Richards, S.H., Pound, P., Greco, M. and Bower, P. 2007. Capturing users' experience of UK out-of-hours primary medical care: piloting and psychometric properties of the Out-of-hours Patient Questionnaire. Quality & Safety in Health Care. Vol. 16, pp. 462-468.
Richards, S., Pound, P., Dickens, A., Greco, M. and Campbell, J.L. 2007. Exploring users' experiences of out-of-hours primary medical care services. Quality & Safety in Health Care. Vol. 16, pp. 469-477.
Greco, M. and Narayanan, A. 2007. What distinguishes general practitioners from consultants, according to colleagues? Journal of Management & Marketing in Healthcare. Vol. 1, No. 1, pp. 80-87.
Greco, M. 2006. Raising the bar on consumer feedback – improving health services. The Australian Health Consumer. 2005-06 (Issue 3), pp. 11-12.
Greco, M., Carter, M., Powell, R., Sweeney, K., Jolliffe, J. and Stead, J. 2006. Impact of patient involvement in general practice. Education for Primary Care. Vol. 17, pp. 486-95.
Squire, S.; Greco, M.; O’Hagan, B; Dickinson, K and Wall, D. 2006. Being patient-centred: creating health care for our grandchildren. Clinical Governance: An International Journal. Vol. 11, No. 1, pp. 8-16.
Al-Shawi, A.K., MacEachern, A.G. and Greco, M.J. 2005. Patient assessment of surgeons’ interpersonal skills: a tool for appraisal and revalidation. Clinical Governance: An International Journal. Vol. 10, No. 3, pp. 212-16.
Carter, M., Roland, M., Bower, P., Gask, L., Greco, M. and Jenner, D. 2004. Improving your practice with patient surveys. National Primary Care Research & Development Centre. Manchester, England.
Carter, M., Greco, M., Sweeney, K. et al. 2004. Impact of systematic patient feedback on general practices, staff, patients and primary care trusts. Education for Primary Care. pp. Vol. 15, pp. 30-38.
Greco, M., Powell, R. and Sweeney, K. 2003. The Improving Practice Questionnaire (IPQ): a practical tool for general practices seeking patient views. Education for Primary Care. pp. Vol. 14, pp. 440-448.
Greco, M. and Powell, R. 2003. A patient feedback tool for nurses. Primary Health Care. 12 (10), pp. 38-41.
Audit Commission. 2002. A Focus on General Practice in England. Holbrooks Printers Ltd: Portsmouth, England.
NHS Modernisation Agency. 2002. Improvement Leaders’ Guide to Involving Patients and Carers. Ancient House Printing Group: Ipswich, United Kingdom.
Greco, M. and Carter, M. 2002. Improving Practice Questionnaire (IPQ) Tool Kit, a toolkit for general practices. Aeneas Kingsham Dido Press.
Greco, M. and Carter, M. 2001. Establishing Critical Friends Groups in General Practice. Report to the North and East Devon Health Authority. Exeter and North Devon NHS Research and Development Support Unit, United Kingdom.
Carter, M. and Greco, M. 2001. Measuring performance in general practice. British Journal of General of Practice. October, pp. 847-848.
Greco, M. and Bradley, N. 2001. How Exeter PCG provides GPs with effective patient feedback. Vision. Issue 9 (February), pp. 15-17.
Greco, M., Brownlea, A. and McGovern, J. 2001. Impact of patient feedback on the interpersonal skills of GP Registrars: results of a longitudinal study. Medical Education. Vol. 35, pp. 1-9.
Greco, M. 2001. Enhancing the quality of general practice through patient feedback. In Field, S., Strachan, R. and Evans, G. The General Practice Jigsaw: the future of education, training and professional development. Chapter 2: Radcliffe Medical Press.
Greco, M., Sweeney, K., Broomhall, J. and Beasley, P. 2001. Patient assessment of interpersonal skills: a clinical governance activity for hospital doctors and nurses. Journal of Clinical Excellence. Vol. 3, No. 3, pp. 117-124.
Greco, M.; Sweeney, K.; Brownlea, A. and McGovern, J. 2001. The Practice Accreditation and Improvement Survey (PAIS) – what patients think. Australian Family Physician. Vol.30, No.11, 1096-1100.
Greco, M., Carter, M., Mitchell, A., Neill, L., Sweeney, K., Powell, R., Stead, J. and Dixon, M. 2000. Utilisation of consumer-based performance appraisal data as a quality improvement tool for clinical governance in primary care: A pilot project. Report to the NHS Executive (South West). Exeter and North Devon NHS Research and Development Support Unit, United Kingdom.
Client-Focused Evaluations Program. 2000. A Pilot Study of Patient Views on the Communication Skills of General Practitioners. RACGP Outcomes Evaluation Unit: Melbourne, Australia.
Client-Focused Evaluations Program. 2000. The Development of an Instrument to Obtain Patient Ratings of GP Registrar Competence. RACGP Outcomes Evaluation Unit: Melbourne, Australia.
Greco, M. 2000. Assessing the quality of communication using patient feedback. Clinical Governance Bulletin. Vol. 1, No. 3, pp. 4-5.
Greco, M. Brownlea, A., McGovern, J. and Cavanagh, M. 2000. Consumers as educators: implementation of patient feedback in general practice training. Health Communication. Vol. 12, No. 2, pp. 173-193.
Greco, M. 2000. Assessing the quality of communication using patient feedback. Clinical Governance Bulletin. Vol. 1, No. 3, pp. 4-5.
Brownlea, A., Buckley, B., Field, D., Francis, W., Greco, M. and McGovern, J. 1999. Doctors Advancing Interpersonal Skills (DAIS): A Workbook/Video Educational Program. CFEP, Australia.
Greco, M., Cavanagh, M., Brownlea, A. and McGovern, J. 1999. Validation studies of the Doctors’ Interpersonal Skills Questionnaire. Education for General Practice. Vol. 10, pp. 256-264.
Brownlea, A., Buckley, B., Field, D., Francis, W., Greco, M. and McGovern, J. 1999. Doctors Advancing Interpersonal Skills (DAIS): A Workbook/Video Educational Program. CFEP, Australia.
Greco, M., Francis, W., Buckley, J., Brownlea, A. and McGovern, J. 1998. Real-patient evaluation of communication skills teaching for GP Registrars. Family Practice. Vol. 15, No. 1, pp. 51-57.
Client-Focused Evaluations Program. 1998. Systematic Feedback from a Sample of Patients Seen by Registrars. RACGP Outcomes Evaluation Unit: Melbourne, Australia.
Greco, M., Brownlea, A. and McGovern, J. 1995. Utilising patient feedback in the RACGP Training Program: An exploratory study. Australian Family Physician. Vol. 24, No. 6, pp. 1077-1081.