Patient feedback surveys for Healthcare Providers

CFEP Surveys has earned an international reputation for assisting health organisations gather client based evidence on the quality of their service and relationships with their clients. CFEP provides a service that is independent and external, delivering meaningful and confidential results promptly to our clients.

PHARMACIES

CFEP Surveys have worked collaboratively with The Pharmacy Guild of Australia to provide a tool that will assist your pharmacy in gaining meaningful and honest customer feedback. The questionnaire is designed to collect your customer’s views of the quality of care they received from the staff, and will help improve the pharmacy’s care to customers. Over 1000 Pharmacies across Australia have undertaken this validated tool. Your report results are benchmarked nationally against other Pharmacies.

DIAGNOSTIC IMAGING

CFEP Surveys offers a patient feedback tool that has been designed in consultation with a number of Imaging centres across Australia. The patient feedback tool is validated and can help service providers enhance the patient experience and improve quality of care to patients.

DENTAL PRACTICES

CFEP Surveys can assist dental practices undergoing accreditation in satisfying elements of the National Safety and Quality Health Services Standards – 2. Partnering with Consumers. Dental practices have access to a validated tool to quality patient feedback surveys and reporting mechanisms. Your report results are benchmarked nationally against other Dental practices

FITNESS BUSINESS

CFEP Surveys have worked alongside Fitness Australia to design a client feedback tool for use across the fitness industry which focuses on pillars of professionalism, safety and client care. The client feedback tool can assist in meeting the Customer Care domain of the Fitness Industry National Quality Accreditation Framework. Your report results are benchmarked nationally against other Fitness businesses.

PHYSIOTHERAPY CLINICS

CFEP Surveys has developed a client feedback tool that has been trialled across a number of Physiotherapy Clinics across Australia. The tool can be used to assist in meeting the Australian Physiotherapy Association (APA) Standards for Client feedback. The comprehensive report is illustrated in easy to understand tables and graphs that provides a good basis for reflection and is a useful foundation to inform future improvements in your clinic. Your report results are benchmarked nationally against other Physiotherapy clinics.

RETIREMENT VILLAGES

CFEP Surveys offers a validated client feedback tool to assist Retirement Villages in understanding the level of satisfaction residents have with varying aspects of Retirement Village living. The feedback tool can be used to assist in meeting the Australian Retirement Village Accreditation Scheme (ARVAS) Standards. The questionnaire has been specifically designed for the elderly demographic with its generous format layout and an easy to read font and size. Your report results are benchmarked nationally against other Retirement Villages.

If you have any queries, please contact us.