About CFEP Surveys

CFEP (Client Focused Evaluation Program) has an international reputation for providing high-quality products to health professionals and organisations.

We undertake paper and electronic-based surveys and have assisted over 5000 practices Australia wide to meet their RACGP patient feedback accreditation standards for both 4th and 5th Editions.

We help doctors, specialists and general practices to get evidence on the quality of their services to patients.

In addition, we work with a number of Australian and New Zealand Medical Colleges in the provision of a 360 Multi Source Feedback tool.

We have also administered surveys for the Pharmacy Guild, Australian Dental Association, Australian Diagnostic Imaging Association, Fitness Australia, Australian Physiotherapy Association and International Retirement Community Accreditation Scheme.

Let us help

CFEP Provides

  • Validated surveys and methods
  • Clear analysis and reports with focused benchmark data
  • Helpful, responsive query handling
  • Client-led survey design and/or management

What our customers say

“Thank you for our PAIS feedback survey report. We were pleasantly surprised as it was presented in a clear and professional format to clearly indicate the areas we would need to improve. We are already in the process of updating and improving our waiting room. We will use your survey to give feedback to our staff i.e. receptionists, practice manager and doctors. We are quietly confident that your report findings will help us to improve and prepare for a successful accreditation visit with AGPAL”

Practice Manager

“Many thanks for the patient surveys. It was excellent and very professional. Saved me hours of doing it!!”

Practice Manager

“This survey is a good reflection of my overall skills as a GP”


Among many valuable clients, we are delighted to be working with