A Few Words From Our Clients

AHPRA Doctor

Presentation on bar charts were very easy to understand the whole concept

Practice Manager

I confess that I was irritated by the effective need to have an outside survey done as part of accreditation. However, even given the small numbers, the survey has proved worthwhile in both reinforcing the fact that we seem to be on the right track and also in highlighting areas that might benefit from improvements

Practice Manager

I expected to have to part with more than a fair share of the cakes because of our need and the small number of suppliers. Again, I was surprised and am happy to recommend your product to others – thank you.

Specialist, Surgeon

Some interesting insights from colleagues, peers and patients

Practice Manager

We found that our patients were very happy to participate in the feedback surveys as they felt that they could have their say

AHPRA Doctor

Good correspondence from beginning to end. Methodical, structured, easy to follow instructions. Very good customer care support

NZ Registrar

It was helpful to receive honest feedback from our staff and colleagues I work with. I especially valued individual comments as this provides me with specific examples of how my actions and behaviour affect our staff and patient care. The graphical overview of results was helpful as it gives an instant visual reference

Practice Manager

My initial communications with you left me impressed and you have not let us down.

Practice Manager

Many thanks for the patient surveys. It was excellent and very professional. Saved me hours of doing it!!

I was very pleased to get feedback from patients. Surprised to see how as a medical provider we can develop better relationships with our patients

AHPRA Doctor

Well structured

AHPRA Doctor

Well organised. Easy instructions. I was worried about getting feedback from colleagues, but CFEP did it for me!

Doctor

It was a pleasant surprise to see that colleague feedback was not so bad and in fact better than I had expected

Practice Manager

Smooth process from start to finish.

Practice Manager

The speed with which you made the survey available to us was very much appreciated.

Practice Manager

It was easy to handle and very professional. Patients lie being able to seal their survey keeping it confidential

AHPRA Doctor

Anonymity encourages frank feedback

Practice Manager

I must say, it has been a relatively painless process for me this time around. It is comforting to think that it is the responsibility of someone else to collate and analyse the data!

GP

This survey is a good reflection of my overall skills as a GP

Practice Manager

Thank you for our report – we are very happy with the service we have received and really appreciate the speed with which our report was collated and sent. We will definitely recommend your surveys and your company to other practices in our area. I was concerned that we would not receive our report before our survey visit but we have it four weeks before the visit date – very impressive. Our overall impression from this experience is – wonderful!!! Thank you so much – accreditation is very stressful and the ease of using your surveys has been one less stressful thing for us

I think having patient’s feedback is a very good way to analyse ourselves. I’m happy with the format of results

Practice Manager

Thank you for our PAIS feedback survey report. We were pleasantly surprised as it was presented in a clear and professional format to clearly indicate the areas we would need to improve. We are already in the process of updating and improving our waiting room. We will use your survey to give feedback to our staff i.e. receptionists, practice manager and doctors. We are quietly confident that your report findings will help us to improve and prepare for a successful accreditation visit with AGPAL

Practice Manager

Well formatted, easy to understanding, comprehensive

NZ Registrar

Easy form to fill out. Simple way for nominating people to fill out the feedback. All links worked first time

Very good survey. Gives me more ideas and guidance regarding doctor/patient/colleague interaction/relationship. Gives me more confidence and guidance and moreover point out my strong and weak areas where I have to concentrate more. So it’s a really helpful survey for me