Practice Accreditation Surveys

At CFEP Surveys, we are deeply invested in the pivotal role that patient feedback holds in advancing patient care. Recognised as an essential component of the practice accreditation process, our specialised healthcare surveys are crafted to act as powerful instruments of reflection and growth. In collaboration with the Royal Australian College of General Practitioners (RACGP), our commitment extends towards adhering to national standards and elevating the quality of patient care.

Simple, efficient and affordable survey solutions

Understanding the complexities involved in managing a successful general practice, CFEP Surveys has developed streamlined systems and processes designed to make the collection of feedback for accreditation purposes both efficient and budget-friendly. Our approach ensures that meeting accreditation requirements doesn’t have to be a daunting task.

Meets RACGP accreditation requirements

Unlimited personalised
support

Comprehensive reporting with
national benchmarking

The CFEP Surveys approach: precision and excellence

The CFEP Surveys methodology perfectly aligns with the RACGP’s requirements, empowering practices not only to meet but exceed these benchmarks. Our internationally validated survey tools are designed for the healthcare sector, offering healthcare providers and professionals with detailed insights into their performance through the eyes of their patients.

Our Comprehensive Practice Accreditation Surveys Guide is an indispensable resource, offering step-by-step guidance to maximise the benefits of the survey process. From collection to action, we ensure practices are equipped to navigate the feedback landscape easily and clearly.

In-depth analysis and personalised support

CFEP Surveys goes beyond data collection to offer a detailed analysis, benchmarking practice performance against national standards and providing an interpretation guide and personalised support from our team. We aim to translate patient feedback into actionable insights for quality improvement.

Our accreditation survey options

Which ever option you choose, all surveys are carefully designed to support your practice and patients to achieve better outcomes for all.

Receive up to 50% off feedback for individual doctors when purchased through our Practice Accreditation Plus package.

Practice Accreditation Survey with patient feedback for general practices
Practice Accreditation Plus with feedback for general practices and individual doctors
Feedback for practices
RACGP Approved
Cost-effective
Simple and efficient to implement
Accreditation ready
Personalised support
Unlimited
Unlimited
Actionable insights
Data security compliant
Continuous quality improvement
Detailed analysis and comprehensive report for practice
Post-survey support
Feedback for individual doctors
Up to 26 RACGP CPD Hours
Patient feedback for doctors
Colleague/peer feedback
Self-assessment questionnaire for doctors
Detailed analysis and comprehensive report for doctors
Up to 26 RACGP CPD Hours
Up to 26 RACGP CPD Hours

Looking for more details?

Practice Accreditation Plus with feedback
for individual doctors

All the benefits of the Practice Accreditation Survey, and:

  • Patient and colleague feedback solutions: Choose feedback options or fulfil all elements of RACGP Multi-Source Feedback requirements.
  • MBA Professional Performance Framework: Contribute up to 50% of the MBA CPD requirements for practitioners.
  • Individualised analysis: Detailed, confidential reports with insights for individual doctors.
  • Professional development support: Options for self-assessment and a professional debrief with a qualified CFEP Surveys professional.

Meeting obligations with patient feedback, colleague feedback and our full Multi-Source Feedback solution, meeting and exceeding the RACGP Multisource Feedback requirements and contributing up to 50% of the Medical Board of Australia CPD requirements for medical practitioners.

Cost-effective and customised solution based on your individual doctors' needs. (Some doctors are interested in patient feedback on their individual service, some are more interested in their colleague/peer feedback, and others prefer a full-service Multi-Source Feedback solution which includes the following components:

Patient feedback which provides insights into the individual doctor's interpersonal skills from the patient's point of view, including communication, respect, listening, explanations and trust.

Colleague/peer feedback which offers insights from a mix of professional associates (clinical and non-clinical) and is focused on working relationships, boundary setting, self-care and professional competence.

Self-assessment questionnaire undertaken by the individual doctor to highlight areas of strength and areas for improvement and support professional development.

Detailed analysis and comprehensive report, which is personalised and confidential, highlighting key findings and benchmarked results. Each tailored report is approximately 30 pages long and provides easy-to-read and meaningful data.

Professional debrief service is a fee-for-service optional extra from CFEP Surveys. It is a personalised and confidential one-hour phone call or video conference with a qualified member of the CFEP Surveys team where the doctor is stepped through their report findings to discuss the feedback and plans to support quality improvements.

Practice Accreditation Survey with patient
feedback for general practices

  • Accreditation compliance: Aligns with RACGP Standards 5th edition, facilitating the Practice Incentive Program – Quality Improvement eligibility.
  • Customised and cost-effective: Tailor solutions to your practice’s unique needs.
  • Simplicity and efficiency: Easy-to-administer questionnaires, including all necessary resources and materials.
  • Preparation for accreditation: Identifies compliance areas and improvement opportunities.

Meets obligations with patient feedback collected in a way that meets the RACGP Standards 5th edition requirements and meets conditions for eligibility to the Practice Incentive Program – Quality Improvement.

Cost-effective and customised solution based on your practice needs. (See also our enhanced Practice Accreditation Plus solution, which includes feedback for individual doctors).

Easy to administer with a simple, time-efficient questionnaire and inclusive of all questionnaire resources and materials.

Accreditation readiness preparing practices for accreditation by identifying compliance with the RACGP standards and pinpointing areas for improvement.

Personalised support with the CFEP Surveys team assisting practices with the administration intricacies associated with the collection of patient feedback

Actionable insights translating patient feedback into practical and useful information, allowing practices to make informed decisions that enhance patient care.

Data security compliance and assurance that data is managed in line with privacy and confidentiality legislative requirements.

Continuous Quality Improvement with data and tools to support quality improvement provided – including an action plan template.

Detailed analysis and comprehensive report highlighting key findings and benchmarking results against national, FTE and Rurality scores.

Post-survey support with a complementary feedback report interpretation guide and explanation by the CFEP Surveys team.

One hour formal debrief

In addition to the doctors patient and colleague feedback, we offer a one-on-one formal debrief to deep dive into your final report. Th

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Pricing and returning customer discounts

We recognise that running a successful practice comes with considerable expenses. So, we are proud to provide value-for-money patient feedback solutions while also saving practice teams time relating to administration and resourcing commitments.

Our PAIS tool is supported by a competitive discount for our repeat customers.

Download the application form to review pricing details.

FTE
Up to 1
1-2
2-3
3-4
4-5
5-6
6-7
7-8
8-9
9-10
>10
Standard Price ex-GST
$270.91
$409.09
$568.18
$672.73
$779.09
$883.64
$990.00
$1096.36
$1200.91
$1307.27
Discussed upon
application
Standard Price inc-GST
$298
$450
$625
$740
$857
$972
$1089
$1206
$1321
$1438
Discussed upon
application
Returning Client Price ex-GST
$236.36
$357.27
$469.09
$587.27
$679.09
$770.91
$862.73
$955.45
$1035.45
$127.27
Discussed upon
application
Returning Client Price inc-GST
$260
$393
$516
$646
$747
$848
$949
$1051
$1139
$1240
Discussed upon
application
FTE
1
2
3
4
5
6
7
8
9
10
>10
Standard Price inc-GST
$313
$472
$656
$777
$899
$1021
$1143
$1266
$1387
$1510
Discussed upon
application
Returning Client Price inc-GST
$273
$413
$542
$678
$784
$890
$996
$1103
$1196
$1302
Discussed upon
application
FTE (Full Time Equivalent)
<1
1-2
2-3
3-4
4-5
5-6
6-7
7-8
8-9
9-10
Standard Price inc-GST
$313
$472
$656
$770
$899
$1,021
$1,143
$1,266
$1,387
$1,510
FTE (Full Time Equivalent)
10-11
11-12
12-13
13-14
14-15
15-16
16-17
17-18
18-19
19-20
Standard Price inc-GST
$1,632
$1,755
$1,877
$1,999
$2,122
$2,244
$2,367
$2,490
$2,611
$2,734

If you are a returning customer, please contact the CFEP Surveys team for returning customer pricing.

FTE Calculator

Enter the total number of GP hours worked per week and receive an accurate calculation of full-time equivalent (FTE) general practitioners in your practice. Don’t include locums or registrars in your FTE calculations.

CFEP Surveys’ FTE Calculator uses a calculation of 38 hours = 1 FTE.

FTE’s are rounded up to the nearest whole number.

Get your practice accreditation surveys today

Practice Accreditation Surveys with feedback for general practice

Practice Accreditation Plus with individual doctor feedback

Find out more about patient feedback

Our survey options

Which ever option you choose, all surveys are carefully designed to support your practice and patients to achieve better outcomes for all.

Practice Accreditation Plus with feedback
for individual doctors

Aligns with RACGP Standards 5th edition, facilitating the Practice Incentive Program – Quality Improvement eligibility.

Tailor solutions to your practice's unique needs.

Easy-to-administer questionnaires, including all necessary resources and materials.

Identifies compliance areas and improvement opportunities.

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Practice Accreditation Survey with patient
feedback for general practices

Aligns with RACGP Standards 5th edition, facilitating the Practice Incentive Program – Quality Improvement eligibility.

Tailor solutions to your practice's unique needs.

Easy-to-administer questionnaires, including all necessary resources and materials.

Identifies compliance areas and improvement opportunities.

Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
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Our survey options

Which ever option you choose, all surveys are carefully designed to support your practice and patients to achieve better outcomes for all.

Practice Accreditation Plus with feedback for individual doctors

Practice Accreditation Plus includes all the benefits of the Practice Accreditation Survey plus the additional benefits listed below for individual doctors in your practice.

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Tailor solutions to your practice's unique needs.

Easy-to-administer questionnaires, including all necessary resources and materials.

Identifies compliance areas and improvement opportunities.

Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Practice Accreditation Survey with patient feedback for general practices

Aligns with RACGP Standards 5th edition, facilitating the Practice Incentive Program – Quality Improvement eligibility.

Tailor solutions to your practice's unique needs.

Easy-to-administer questionnaires, including all necessary resources and materials.

Identifies compliance areas and improvement opportunities.

Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
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We are excited to announce the recent implementation of a website quality improvement initiative. CFEP Surveys' products and services are now available for purchase online. Our new digital solution has been thoughtfully developed to enable a smooth, simple application and purchase process, while strengthening data security. Please contact our friendly team if you would like to discuss any of these updates and thank you for your continued support.

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