What happens if you don’t ask for patient feedback?
As healthcare professionals, our ultimate goal is to provide the best possible care to our patients. Can we achieve this
At CFEP Surveys, we are deeply invested in the pivotal role that patient feedback holds in advancing patient care. Recognised as an essential component of the practice accreditation process, our specialised healthcare surveys are crafted to act as powerful instruments of reflection and growth. In collaboration with the Royal Australian College of General Practitioners (RACGP), our commitment extends towards adhering to national standards and elevating the quality of patient care.
Understanding the complexities involved in managing a successful general practice, CFEP Surveys has developed streamlined systems and processes designed to make the collection of feedback for accreditation purposes both efficient and budget-friendly. Our approach ensures that meeting accreditation requirements doesn’t have to be a daunting task.
Meets RACGP accreditation requirements
Unlimited personalised
support
The CFEP Surveys methodology perfectly aligns with the RACGP’s requirements, empowering practices not only to meet but exceed these benchmarks. Our internationally validated survey tools are designed for the healthcare sector, offering healthcare providers and professionals with detailed insights into their performance through the eyes of their patients.
Our Comprehensive Practice Accreditation Surveys Guide is an indispensable resource, offering step-by-step guidance to maximise the benefits of the survey process. From collection to action, we ensure practices are equipped to navigate the feedback landscape easily and clearly.
CFEP Surveys goes beyond data collection to offer a detailed analysis, benchmarking practice performance against national standards and providing an interpretation guide and personalised support from our team. We aim to translate patient feedback into actionable insights for quality improvement.
Which ever option you choose, all surveys are carefully designed to support your practice and patients to achieve better outcomes for all.
Receive up to 50% off feedback for individual doctors when purchased through our Practice Accreditation Plus package.
Practice Accreditation Survey with patient feedback for general practices | Practice Accreditation Plus with feedback for general practices and individual doctors | |
---|---|---|
Feedback for practices | ||
RACGP Approved | ||
Cost-effective | ||
Simple and efficient to implement | ||
Accreditation ready | ||
Personalised support | Unlimited | Unlimited |
Actionable insights | ||
Data security compliant | ||
Continuous quality improvement | ||
Detailed analysis and comprehensive report for practice | ||
Post-survey support | ||
Feedback for individual doctors | ||
Up to 26 RACGP CPD Hours | ||
Patient feedback for doctors | ||
Colleague/peer feedback | ||
Self-assessment questionnaire for doctors | ||
Detailed analysis and comprehensive report for doctors | ||
Up to 26 RACGP CPD Hours | ||
Up to 26 RACGP CPD Hours |
All the benefits of the Practice Accreditation Survey, and:
Meeting obligations with patient feedback, colleague feedback and our full Multi-Source Feedback solution, meeting and exceeding the RACGP Multisource Feedback requirements and contributing up to 50% of the Medical Board of Australia CPD requirements for medical practitioners.
Cost-effective and customised solution based on your individual doctors' needs. (Some doctors are interested in patient feedback on their individual service, some are more interested in their colleague/peer feedback, and others prefer a full-service Multi-Source Feedback solution which includes the following components:
Patient feedback which provides insights into the individual doctor's interpersonal skills from the patient's point of view, including communication, respect, listening, explanations and trust.
Colleague/peer feedback which offers insights from a mix of professional associates (clinical and non-clinical) and is focused on working relationships, boundary setting, self-care and professional competence.
Self-assessment questionnaire undertaken by the individual doctor to highlight areas of strength and areas for improvement and support professional development.
Detailed analysis and comprehensive report, which is personalised and confidential, highlighting key findings and benchmarked results. Each tailored report is approximately 30 pages long and provides easy-to-read and meaningful data.
Professional debrief service is a fee-for-service optional extra from CFEP Surveys. It is a personalised and confidential one-hour phone call or video conference with a qualified member of the CFEP Surveys team where the doctor is stepped through their report findings to discuss the feedback and plans to support quality improvements.
Meets obligations with patient feedback collected in a way that meets the RACGP Standards 5th edition requirements and meets conditions for eligibility to the Practice Incentive Program – Quality Improvement.
Cost-effective and customised solution based on your practice needs. (See also our enhanced Practice Accreditation Plus solution, which includes feedback for individual doctors).
Easy to administer with a simple, time-efficient questionnaire and inclusive of all questionnaire resources and materials.
Accreditation readiness preparing practices for accreditation by identifying compliance with the RACGP standards and pinpointing areas for improvement.
Personalised support with the CFEP Surveys team assisting practices with the administration intricacies associated with the collection of patient feedback
Actionable insights translating patient feedback into practical and useful information, allowing practices to make informed decisions that enhance patient care.
Data security compliance and assurance that data is managed in line with privacy and confidentiality legislative requirements.
Continuous Quality Improvement with data and tools to support quality improvement provided – including an action plan template.
Detailed analysis and comprehensive report highlighting key findings and benchmarking results against national, FTE and Rurality scores.
Post-survey support with a complementary feedback report interpretation guide and explanation by the CFEP Surveys team.
In addition to the doctors patient and colleague feedback, we offer a one-on-one formal debrief to deep dive into your final report. Th
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John Doe
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John Doe
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John Doe
We recognise that running a successful practice comes with considerable expenses. So, we are proud to provide value-for-money patient feedback solutions while also saving practice teams time relating to administration and resourcing commitments.
Our PAIS tool is supported by a competitive discount for our repeat customers.
Download the application form to review pricing details.
FTE | Up to 1 | 1-2 | 2-3 | 3-4 | 4-5 | 5-6 | 6-7 | 7-8 | 8-9 | 9-10 | >10 |
---|---|---|---|---|---|---|---|---|---|---|---|
Standard Price ex-GST | $270.91 | $409.09 | $568.18 | $672.73 | $779.09 | $883.64 | $990.00 | $1096.36 | $1200.91 | $1307.27 | Discussed upon application |
Standard Price inc-GST | $298 | $450 | $625 | $740 | $857 | $972 | $1089 | $1206 | $1321 | $1438 | Discussed upon application |
Returning Client Price ex-GST | $236.36 | $357.27 | $469.09 | $587.27 | $679.09 | $770.91 | $862.73 | $955.45 | $1035.45 | $127.27 | Discussed upon application |
Returning Client Price inc-GST | $260 | $393 | $516 | $646 | $747 | $848 | $949 | $1051 | $1139 | $1240 | Discussed upon application |
FTE | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | >10 |
---|---|---|---|---|---|---|---|---|---|---|---|
Standard Price inc-GST | $313 | $472 | $656 | $777 | $899 | $1021 | $1143 | $1266 | $1387 | $1510 | Discussed upon application |
Returning Client Price inc-GST | $273 | $413 | $542 | $678 | $784 | $890 | $996 | $1103 | $1196 | $1302 | Discussed upon application |
FTE (Full Time Equivalent) | <1 | 1-2 | 2-3 | 3-4 | 4-5 | 5-6 | 6-7 | 7-8 | 8-9 | 9-10 |
---|---|---|---|---|---|---|---|---|---|---|
Standard Price inc-GST | $313 | $472 | $656 | $770 | $899 | $1,021 | $1,143 | $1,266 | $1,387 | $1,510 |
FTE (Full Time Equivalent) | 10-11 | 11-12 | 12-13 | 13-14 | 14-15 | 15-16 | 16-17 | 17-18 | 18-19 | 19-20 |
---|---|---|---|---|---|---|---|---|---|---|
Standard Price inc-GST | $1,632 | $1,755 | $1,877 | $1,999 | $2,122 | $2,244 | $2,367 | $2,490 | $2,611 | $2,734 |
If you are a returning customer, please contact the CFEP Surveys team for returning customer pricing.
Enter the total number of GP hours worked per week and receive an accurate calculation of full-time equivalent (FTE) general practitioners in your practice. Don’t include locums or registrars in your FTE calculations.
CFEP Surveys’ FTE Calculator uses a calculation of 38 hours = 1 FTE.
FTE’s are rounded up to the nearest whole number.
As healthcare professionals, our ultimate goal is to provide the best possible care to our patients. Can we achieve this
Patient Experience Week, held at the end of April, is an annual event to celebrate healthcare staff impacting patient experience
How to develop and gather feedback from patients through surveys. Tips and advice on how to create patient feedback surveys that accurately reflect patient opinions.
Which ever option you choose, all surveys are carefully designed to support your practice and patients to achieve better outcomes for all.
Aligns with RACGP Standards 5th edition, facilitating the Practice Incentive Program – Quality Improvement eligibility.
Tailor solutions to your practice's unique needs.
Easy-to-administer questionnaires, including all necessary resources and materials.
Identifies compliance areas and improvement opportunities.
Aligns with RACGP Standards 5th edition, facilitating the Practice Incentive Program – Quality Improvement eligibility.
Tailor solutions to your practice's unique needs.
Easy-to-administer questionnaires, including all necessary resources and materials.
Identifies compliance areas and improvement opportunities.
Which ever option you choose, all surveys are carefully designed to support your practice and patients to achieve better outcomes for all.
Practice Accreditation Plus includes all the benefits of the Practice Accreditation Survey plus the additional benefits listed below for individual doctors in your practice.
Tailor solutions to your practice's unique needs.
Easy-to-administer questionnaires, including all necessary resources and materials.
Identifies compliance areas and improvement opportunities.
Aligns with RACGP Standards 5th edition, facilitating the Practice Incentive Program – Quality Improvement eligibility.
Tailor solutions to your practice's unique needs.
Easy-to-administer questionnaires, including all necessary resources and materials.
Identifies compliance areas and improvement opportunities.
We are excited to announce the recent implementation of a website quality improvement initiative. CFEP Surveys' products and services are now available for purchase online. Our new digital solution has been thoughtfully developed to enable a smooth, simple application and purchase process, while strengthening data security. Please contact our friendly team if you would like to discuss any of these updates and thank you for your continued support.
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